Often we work with organisations and have the opportunity to explore the perspectives of leaders and the perspectives of their teams. What we find is there is often a disconnect, a blindspot, where leadership believes something is going very well (such as embedding purpose and values) and employees have quite a different experience. Do you have a blindspot?
Hi everyone, I’m Jodie, I’m the MD at Tiny Hunter, and today I’m wondering, do you have a leadership blindspot?
Because we deal with many organisations and what we often find is when we’re asking questions about how the brand is working within the business, and whether people are engaged in using the values in terms of their behaviour and what they’re doing in their day to day, leadership feels that it’s going really well and that people understand the purpose and the values and they’re living and breathing them. And then the employees have quite a different experience. They think maybe it’s talked about from time to time, or I heard about that when I was onboarded, but it’s not really become part of the rhythm of the business, and it’s not something that is really alive, I guess for them, in terms of how they’re making decisions in their day to day. So there is a gap, which is great because once you find out there’s a gap it’s quite easy to put the right things in place to make the realities more aligned. And the thing is, when you’ve got everyone in the business living and breathing the brand fully, it’s going to have a really great impact on many things, including customer experience, because your employees are your brand ambassadors. But also their own experience is obviously really important. They are having their own experience of your brand.
So my question to you today, do you have a leadership blindspot? And what is it around? Because it can be beyond brand as well, but it’s just something really good to think about and, potentially, something that you can quite easily explore to make sure that you do really understand the experience the employees are having and that aligns with what you’re thinking.
That’s it from me, it’s time for brekkie.